Homeowner Information
TAHOE HOMEOWNER INFORMATION About Us _____________________________________________________________________ Tahoe Truckee Rentals & Maintenance is a full service property management company, managing privately owned homes and condominiums in the Our Vision Set the standard in real estate management services by exceeding owner and guest expectations. Our Aggressively pursue business through innovation. Provide exceptional customer service at all times in all ways. Build lifetime relationships with our homeowners and with our guests. Our Core Values We believe in: Serving with integrity, conducting ourselves and our business in an honest, ethical and trustworthy manner, treating everyone with care, respect and fairness providing financial stewardship, growing through innovation and creativity. Since its origination and before, Tahoe Truckee Rentals & Maintenance and its staff have been a respected, leading property management company in the Advantages of Professional Management Whether it is management, maintenance, cleaning, or reservations, our staff will provide the highest quality service to the homeowner or guest. Local Contact Cleaning Cleaning is a critical factor in home management guest relations. Our housekeeping department is staffed with quality, trained individuals. All housekeepers are fully insured and bonded. They are dedicated to providing the best service possible. We devote a great deal of time reviewing and improving our quality assurance program for our homeowners and guests. By accepting only the highest standard, we attempt to ensure a thoroughly clean home for our homeowners and guests. We firmly believe that our cleaning program insures our high return guest ratio, as well as overall satisfaction from our longstanding homeowners. Maintenance We are able to provide 24 hour service to the homeowner and guest. We have extensive experience in the repair and upkeep of homes and condominiums in our special climate. We can handle all types of maintenance issues for homeowners and guests. Reservations & Leasing Our reservationists and agents are able to handle every aspect of resort property rentals and management. Every inquiry concerning rentals is quickly answered, efficiently and professionally. Utilizing our state of the art computer reservation system, we are able to respond to each call concerning availability of our units in only seconds. We are one of the few local property management firms which have an interactive website which allows potential guests to reserve a property day or night with a credit card online. Expected Returns The question asked most often by any prospective homeowners is, "How much can I expect as a return from the rental of my property?" There are many variables to consider when estimating your annual return. The answer, in most cases, may depend as much on you and your home, as well as the market. The booming real estate market in the We will make every effort to price your home competitively and lease your home as often as we can. When meeting with our staff members, please make your expectations clear so that we can discuss them with you. There should be no surprises for you or Tahoe Truckee Rentals & Maintenance regarding the management of your home. With over 80% of our business repeat business, guests often book their vacations around the availability of a specific home. As a result of this, it has been our experience that the longer a home is on the program, the higher the annual return. Some things for you to consider when evaluating your home: Frequently Asked Questions After the question of expected returns has been addressed, we have found the next few questions to be the next asked. Each point is important in pricing and your ultimate return. Size & sleep number: The size and sleep number of your home does matter. Homes that sleep 6—12 are our most frequently requested homes, especially during peak season. However, comfort and quality also matter. Renters are no longer satisfied with a series of mattresses on the floor and prefer beds, futons and pull-outs. Age & quality of home & furnishings: The quality and versatility of your furnishings can help determine how comfortably your home is rented and invites return guests. Renters that are paying top dollar for their stay, expect surroundings and accommodations that are comfortable and tasteful. Does your home have the amenities that will entertain guests and invite return visits? Spas and hot tubs are the amenities most often requested. Pool table and game rooms are also very popular. Location: The location and orientation of your home may also be a factor. Is your home easy to find? Is it sunny and bright? Does the snow melt from the walks and driveway quickly? Owner use: Every homeowner enjoys the use of their home. However, the more often your home is available, the more often it can be rented. Damages: As a vacation rental, some damage and normal wear and tear will occur. Normal wear and tear is defined as broken wine glasses, missing silverware, etc. Annually, we suggest replacement of these items as well as linens. We recommend that the carpets be cleaned twice a year. Damages to furnishings, carpets, walls & doors are not normal wear and tear and the renter would be charged accordingly. Our Services We offer a variety of programs from which the homeowner may choose: Short term vacation rentals ~ A program that allows us to rent your home on a vacation basis ~ minimum of two nights Long term leases ~ This program allows us to secure a tenant for you on a month-to-month basis, six month or yearly basis Summer leases ~ This program allows us to lease your home on a two to four month basis during the summer months Ski leases ~ This is our most popular program. Your home will be leased for a four to five month period during the ski season Maintenance ~ This program is for homeowners who do not wish to rent their homes but need someone to oversee the openings and closing, winterization and cleaning after themselves or guests Additional Services offered to homeowners Cleaning, Open/Close,Snow Removal,Maintenance,Emergency After Hours Calls Program Overviews Our objective in managing real property is to maximize the income a property yields, while minimizing the homeowners' involvement. Long Term Rental Program Responsibilities of managing agent: Rent proceeds are distributed on the 10th of each month. A statement of account reflecting income and expense accompanies rental proceeds. Seasonal Lease Rental Program Seasonal leases are offered for a minimum of two (2) months up to five (5) months to groups and individuals. All rents, security deposit, basic phone/ basic cable and internet (if provided) charges are collected in advance of occupancy. Tenants are also responsible for all other utility usage during their stay, such as electric, water, propane, natural gas, snow removal, firewood, hot tub services, etc. Owners will be required to relinquish the 2 transferrable amenity passes during the rental period. Responsibilities of managing agent: Extra owner expenses: Rent proceeds are distributed upon occuancy, when income becomes earned. A statement of account reflecting income and expense accompanies rental proceeds. Short Term Rental Program This program is for homeowners that would like to generate some income from their property and use the home as well. These properties are typically furnished homes offering at a two (2) night minimum up to a thirty (30) night maximum. Owners are responsible for payment of all utility usage during their stay, such as electric, water, propane, natural gas, snow removal, firewood, hot tub services, etc, if applicable. Owners will be required to relinquish the 2 transferrable amenity passes during the rental period. Tenants usually come from out of the area and tend rent several times in the area every year. Our goal with this program is to insure a comfortable stay for our guests and earn their repeat business. Responsibilities of managing agent: Extra owner expenses: Rent proceeds are distributed on the last day of each month, when income becomes earned. A statement of account reflecting income and expense accompanies rental proceeds. |
