VACATION RENTAL HOME POLICIES 

Office Hours
9am-4pm Monday-Friday, Saturday hours by appointment, Closed Sundays and Holidays. Please call
530-448-8124 to schedule an appointment or to inquire on reservations.

Office Directions
From Sacramento, Hwy 80 east to the Donner Pass Road Exit (Exit 184), proceed straight through the stop sign, turn left on Deerfield Drive (parallel to Chevron gas station),turn right on first driveway (before Taco Bell), turn right into our parking lot (Sierra Sun building).  Deerfield Drive does not go through from the Hwy 89 (by McDonalds), our office is on the other end of Deerfield Drive by the East end of Donner Lake. 

Arrival
The keys to your home will be available by 4:00 p.m. Your keys, all applicable passes will be in the unlocked key cabinet outside of our office doors. Envelopes will be marked with your name only, NOT the home address. For security purposes, a map will not be included with your keys; please bring your map to the home when you arrive.

Accommodations Capacity
The number in your party should not exceed the maximum occupancy as stated under each listing. Private functions/parties are not allowed in rental accommodations without prior approval.

Cancellation Policy:
All cancellations/changes are subject to a $185 cancellation fee.  Cancellations must be made 21 days (non-holiday) or 45 days (holidays) prior to arrival for a refund minus the cancellation fee.  Cancellations made after this date, a refund minus the cancellation fee will only be issued if the home is re-rented for the reserved period. There are no refunds for poor snow conditions, severe weather, road closures, traffic delays, early departures, illness or injury, mechanical breakdown, or household appliance failure. By completing your reservation, you authorize Tahoe Truckee Rentals & Maintenance to withhold from your check or charge your credit card for the cancellation fee/rent if the reservation is cancelled or rescheduled.

Deposits and Payments: Credit Card / Check Policy
Upon booking $185 is due and the balance is due either 21 or 45 days prior to your reservation.   Included in the charge is a $35 booking fee and a non-refundable $50 damage waiver which will relieve you of costs for all unintentional and incidental damage to the property and its contents. The damage waiver does NOT cover intentional or excessive damage, excessive cleaning or damage or payment of charges for unauthorized pets or smoking within a home. By agreeing to the rental policies, you authorize Tahoe Truckee Rentals & Maintenance to require payment for all charges associated with your reservation and for any excess cleaning or damage to the property as a result of your or your guests' actions during your stay.

Driving Conditions
Due to quickly changing weather conditions, travel delays and temporary road closures are common. When traveling in the mountains, please be prepared for winter driving conditions. Always carry chains and emergency gear, and be prepared for delays. The local road report number is 800-427-7623.

Items Left Behind
Tahoe Truckee Rentals & Maintenance is not responsible for personal items left behind. We do understand this may happen and can ship your items to you for a $45 service charge plus shipping costs.

Keys / Passes / Garage Openers / Parking Passes
The charge for lost items is $45.00 for each amenity pass, $25.00 per key, and $50.00 for a garage door opener and $55.00 for any Tahoe Donner Ski Hill parking passes not returned.

Linens
When making a reservation with Tahoe Truckee Rentals & Maintenance you must bring your own linens and towels. Linens include sheets, pillowcases and bath towels.

Maintenance / Emergency
We make every effort to keep each home and its equipment in good working order and are happy to provide these services during your stay. To report a maintenance concern, please call 530-448-8124.  If it is after business hours and not a true rental emergency, please leave a message and we will respond asap.  After hours calls which are not a true rental emergency may be subject to a minimum service charge of $90.  If you are unclear of what constitutes a True Rental emergency, please contact us prior to arrival. If you have a true rental emergency, please call 530-448-8124 and you will be directed to an after hours emergency number.  Due to limited phone coverage, If there is no answer, please leave a message and someone will get back to you asap.  We cannot issue refunds due to mechanical failures of a spa, TV, VCR, washer, dryer, or other appliance.

No Smoking
All rental homes are non-smoking. If evidence of smoking is found with-in the home, there is a $100 additional cleaning fee.

No Pets
No pets are allowed in homes unless they are designated pet friendly. Evidence of a pet in the home will result in a $100 additional cleaning fee plus the cost of carpet and furniture cleaning.  If the property is designated pet friendly, You MUST clean up after your pet. That includes properly disposing of all waste material. If any waste material is found on the property or additional cleaning is required, you agree to pay any charges required to remedy the damage. You must also maintain control of your pet at all times, and NEVER leave a dog unattended. If you are leaving for the day and don't want to take the dog with you, you must put it in a place in the home that will prevent any damage from occurring (e.g. garage) or find alternative solutions to leaving the dog alone at our property. You must clean the home to the same level it was when you arrived; meaning pet hairs should not be visible. Any complaints from neighbors regarding excessive noise or other nuisances may be cause for immediate termination of the lease and forfeiture of the tenant's entire security deposit.

Parking
Parking is not allowed on any roadway between November 1 - May 15. Cars parked on the road during these months may be ticketed and/or towed

Spa / Hot Tub Agreement (if home has a Spa / Hot Tub)
By completing this reservation for any rental home with a spa / hot tub, you agree to the following:
I understand that the house I have rented has a spa and/or hot tub. I understand that any use of the spa and/or hot tub by me, my guests or others renting this home is at our own risk. Furthermore, I understand that by completing this reservation, I/we have agreed to release Tahoe Truckee Rentals & Maintenance, its Owner or Owners, its Agents and Assigns, the property owner and their respective Agents and Assigns from all claims, loss, damage or causes of action arising out of, or related to, the use of the spa and/or hot tub at the premises either by the guest / renter(s) or the guest / renter (s) guests during the term of this rental.  Guest / Renter (s) further agrees to hold harmless and defend the Owner or Owners of Tahoe Truckee Rentals & Maintenance, its Agents and Assigns, the property owner and its Agents and Assigns from any and all claims, losses, damages or cause of action arising out of, or related to, the use of the spa and/or hot tub during the rental term.

Tahoe Donner Ski Bowl Condominium Association Rules and Regulations:
If you are renting a condo located at the Tahoe Donner ski hill please review these rules.
PARKING RIGHTS: Each Unit is entitled to one open parking space on the asphalt. There shall be no parking in front of garages, fire hydrants, trash bins, stairways, walkways, or in locations which may block or impeded vehicular or foot traffic. Except for parking in garages, there shall be no parking in areas other than on asphalt, such as without limitation, on dirt areas, under trees, or in areas not designated by lines painted for parking. Parking spaces are painted. Parking on asphalt shall be within marked spaces, without straddling or occupying more than one space. Any vehicles parked in violation of the rules will be subject to being towed at Guests expense.  Permit parking is enforced December through April for this season. Each unit will be allocated one garage parking pass and one outside parking pass. The parking passes' are designed to hang from the rear view mirror. Please be sure to place it there, the staff will only look in one area of your vehicle for a pass. Garage parking passes are to be used for garage parking only. Each unit should have adequate space in the garage for one vehicle. Again, a garage pass does not allow parking in an outside parking space. Towing will be enforced without a courtesy notice to owners or guests. To retrieve a towed vehicle, please call the numbers posted throughout the complex. The Association Office will not be able to return your vehicle once it has been towed. If lost or forgotten, a replacement pass will be made available for $55.00 per pass. The replacement pass will void the preceding one. Vehicles parked with a replaced (voided) pass will be towed.  VEHICLES: No mobile homes, campers, trailers, truck campers, or boats shall be kept on the project. No stripped down, wrecked or junk motor vehicle shall be kept, parked, stored or maintained within the project. Any vehicle parked for three days or more without being moved shall be considered as stored and may be towed at Owner’s expense. No commercial vehicle bearing commercial insignias or names shall be parked within the project except within a garage, unless such vehicle is temporarily parked for the purpose of providing service within the Project. A maximum of 15 miles per hour shall be observed within the property. During the ski season when TDA’s ski facilities are in operation, all vehicles parked within the Project Condominium area must display a clearly visible parking pass issued by the Association. Otherwise, such vehicles shall be subject to towing. NOXIOUS OR OFFENSIVE ACTIVITY: No noxious or offensive activity (i.e. no excessive noise, stereo, TV, parties, etc.) shall take place that causes unreasonable disturbances or annoyances or that shall interfere with the quiet enjoyment of the other residents within the Project. Guests shall not allow noxious or offensive odors to be emitted from their Units, which would disturb other residents in the Project. Any charges for repair of vandalism caused by any person will be billed to the Guest where the person causing the damage lives or is visiting. USE  OF BARBECUES: Due to the common presence of high winds, dry grass, wooden decks, and the inherent danger of fires, there shall be no exterior fires, including use of individual barbecues other than gas or propane barbecues of a reasonable size and with reasonable use and care to avoid flaming or overheating. Community barbecue facilities shall be available for use during the summer months.
CLOTHESLINES: No clotheslines or clothes drying shall be allowed which is visible from outside the Unit. UNLAWFUL ACTIVITIES: No activity will be conducted upon any property within the Project in violation of any law. FIREARMS/FIREWORKS: No hunting or discharging of firearms or fireworks within the Project is allowed.  GARBAGE, RUBBISH AND TRASH: All garbage shall be placed in dumpsters located at convenient sites on the Project. Fireplace ashes must be cold to the touch prior to disposal in a dumpster. Any debris left over from firewood processing, stacking, or transporting will be the responsibility of the Guest. Dumpster lid must be closed and secured with the locking chain after placing trash in it.  POOL AND SPA: No one under 18 years of age is allowed in the sauna and Jacuzzi area of the Spa Building after 8:45 p.m. No children under age 14 are permitted in the Spa Building or pool area without an adult in attendance at all times. No glass or glass containers of any type are permitted in the pool or spa area. No alcoholic beverages are permitted in the Spa Building or around the pool except on special occasions such as during social gatherings in conjunction with the annual meeting or other events planned by the Association. No food or drink is allowed in the sauna or Jacuzzi area. Showers are required prior to entering the pool and spa. There shall be no shaving, bathing or washing of persons, animals or things in the pool, spa or Jacuzzi. Only bathing suits are to be worn. Any form of street clothes or undergarments are prohibited in both the pool and spa. FEEDING OF WILD ANIMALS: Under no circumstance shall any Guest provide food or drink to wild animals. The feeding of wild animals, such as, but not limited to, bears, raccoons, skunks, squirrels, and the like, encourages them to forage in areas inhabited by humans. Encounters by humans and wild animals can be dangerous to humans and wild animals. In the event that humans or their pets are hurt, animal control authorities oftentimes will hunt and destroy the wild animal in question. Anyone found to be in violation of this clause shall assume fiscal responsibility for all remedial measures necessary to address the problem caused by feeding the wild animals. USE OF FIREPLACE: Pressed logs in the fireplace such as Dura Flame may not be used. SLEDDING, ETC. PROHIBITED: No sledding, saucering, tobogganing, or use of snowmobiles, ATVs, snow boarding or skiing is permitted within the project.
 
Tahoe Donner Recreation Facilities
Each home located in Tahoe Donner comes with two amenity access cards that will allow a maximum of eight individuals access to Trout Creek Recreation center, Tennis Center,  Northwoods Pool, and the Marina, by paying a guest fee. The cards will be placed with your keys. Cards not returned, lost, or stolen, are subject to a $45 replacement fee.  To view the amenities available for usage visit www.tahoedonner.com

Telephone
Long distance calls from rental accommodations phones must be made collect or by credit/calling card. Any long distance (toll) calls not put on a credit card will be charged to your card as authorized in the Section "Deposits and Payments" and are subject to a $10.00 service charge.

Trash
Trash enclosures are provided at most rental homes. The small house like enclosure at the side of the driveway is for the trash receptacles. Do not leave trash bags in the house or garage.

Upon Departure
Check-out is at 11:00 a.m. Leaving the home in an orderly condition, free of damages, will ensure a full deposit refund. A partial checklist is provided for your convenience: 

____ Lock all windows and doors
____ Turn off all lights
____ Set heat at 55 degrees
____ Place trash in receptacles
____ Wash and put away all dishes
____ Return furniture to its original location
____ Strip beds
____ Remove all food items
____ Double check for all personal items
____ Return keys and all passes to key box drop at office

Your Home
The rental home you are staying in is a privately owned home and has been made available for rental through the courtesy of the owner. Although we will do our best to fill your needs, neither Tahoe Truckee Rentals & Maintenance nor the homeowner will be responsible for providing furnishings or appliances not currently in the home.

All rental homes are equipped with cookware, cooking utensils, dishes, flatware, washer/dryer, TV, cable, blankets, pillows, and firewood. We suggest you bring paper products, trash bags, and kindling.

Please do not move items from one home to the next.  Skis and equipment can cause considerable damage to the interior of a home, your assistance in reducing unnecessary wear and tear will be most appreciated and will ensure full return on your deposit. 

Woodstoves / Fireplaces
Firewood will be supplied for your vacation. We recommend purchasing fire starters or kindling as well. Please keep the doors to wood burning stoves closed at all times. Do not chop wood on the hearth, and only place ashes in the metal ash bucket.

All prices, fees, specifications, configurations and availability are subject to change without notice.

All of us at Tahoe Truckee Rentals & Maintenance would like to welcome you to the Truckee, Tahoe Donner and Donner Lake area. We're glad to have you stay with us, and thank you for choosing Tahoe Truckee Rentals & Maintenance to serve your lodging needs. Please let us know if there is anything we can do for you while you are staying with us.

We look forward to your stay!